THE SYSTEM MANAGER
The System Manager is responsible for running the day to day water operations of the College Acres Public Works District. The System Manager reports to the Commissioners
The priority concerns for the District are in the following order: (1) Water service Quality and Control, (2) Garbage Removal, and (3) Yard Debris (4) Street Lighting (5)Sheriff Security Patrols..
SERVICES PROVIDED BY THE WATER DISTRICT
WATER CONTROL PROGRAM
1. Training for the Water Control Program
The System Manager is trained and Certified by the State to provide and protect the quality of water provided to the area residents. A copy of Certification is posted at the District Office for public inspection.
2. SOUTH CAROLINA DHEC INSPECTION AND CERTIFICATION
Each year the College Acres Public Water District is subject to inspection and Certification by South Carolina DHEC. The Certification rating is currently posted at the District Office for Public inspection. The current rating is Satisfactory Satisfactory is the highest rating given to a Water District.
3. PERIODIC TESTING OF WATER FOR SAFETY OF DRINKING WATER
Samples of water are taken monthly by a DHEC certified laboratory for analysis to determine the safety of the drinking water supplied to the residents. The laboratory report is kept at the District Office and may be inspected by the public upon request. The District pays for the laboratory analysis and the Report.
4. RESOLUTION OF WATER SERVICE PROBLEMS
If you are having problems with Water Service, your first actions should be to contact the System Manager through the District office. If the System Manager is unable to resolve the problem, he will contact the Commissioners who will attempt to resolve the problem at the monthly meeting. The College Acres Public Water District is responsible for all water line repairs up to and ending at the water meter
. The resident is responsible for all cost and repairs of waterline breaks from the meter to the house.
Important : Any water leak that goes un-repaired at the house will be metered water and the resident will be charged for the amount of water used until the leak is repaired.
The resident is responsible for all cost and repairs of waterline breaks from the meter to the house. The District strongly suggests that all residents have a plumber install a main shut-off valve at the house.
Notice of Water Line Break and Repair
The District has installed a " telephone Tree " program to make automated telephone calls to residents to notify them of water line breaks and repairs and also " boil water" notices when necessary. The telephone tree is up and running, and you will receive a "robo" phone call or email if the water line is broken. The District also setting boil water signs on the streets. You will also receive a call for both boil water notice and the lifting of the boil water notice.
"Boil Water Notice/Advisory" means a notice, whether written or verbal, issued by the District, or the owner or operator of a public water system, notifying the users of the water system that the water is/may be contaminated and to boil the water (vigorous rolling boil for at least one minute) prior to using it for drinking or cooking. The notice shall give the reason for its issuance and corrective actions being taken.
How to Read your water meter
. SCHEDULE OF GARBAGE
Garbage pickup service is scheduled for one day of each week for College Acres and Exeter sub-divisions. On Tuesday of each week, garbage is picked up at all homes.. Residents should have their garbage containers ready at 7am for pickup.
3. RULES FOR GARBAGE COLLECTION
The District has provided a new 95 gallon garbage roll-out container to each home in the District. The roll out garbage containers are to be used for collection of household garbage including paper and plastic.
The new garbage containers are the property of College Acres Public Works and must be returned to the District when moving to another address.
The District has placed a limit of two (2) garbage containers per address. The homeowner must purchase their own second container and it must be able to connect to the lifts on the truck.
Homeowners / residents are responsible for their assigned carts and will incur a charge if the District is asked to replace a missing cart. Carts that are damaged due to normal wear and tear will be repaired or replaced at no charge. Residents can request more then two containers for an additional charge.
Garbage carts should be placed at the roadside (at least three feet from the pavement) for pick-up no later than 7:00 AM and should be moved back to the house by sundown. If the owner or resident is unable to move the cart back to the house, arrangements should be made for somone to move it.
Those residents who have a medical condition that prohibits them from taking the garbage containers to the curb/roadisde can call the office and request a "curb side garbage exclusion permit". You will be asked to complete a form issued by the District.
Note: If you do not have an curb side exclusion permit and do not bring your garbage container to the roadside, your garbage will not be collected.
Do not place loose garbage in containers. All garbage must be placed in a garbage bag and placed in a container. Garbage bags not in containers that are torn open by animals and scattered over the neighborhood is the responsibility of the resident. Do not throw paint cans, car batteries, or other prohibited items into regular garbage. These items are regulated by State laws and must be taken to Aiken County recycle center by the resident.
Please help the garbage collectors by keeping the garbage containers clean when they become foul. Dirty garbage containers attract fire ants, wasps, bees and nasty bugs.
This is for the safety of the District's employees.
Do not bring garbage to the District Office for disposition.
The District collects garbage and takes it to the landfill; the District Office property is not a waste dumpsite.
4. RESOLUTION OF GARBAGE COLLECTION PROBLEMS.
If you are having a problem with garbage collection call the District Office and explain your problem to the District System Manager. If the System Manager is unable to fix the problem, you can attend the monthly meeting and present your problem to the Commissioners.
If you receive water service from the District, you must also take garbage collection.
Note: You cannot take water service without garbage service..
Yard Debris Services
YARD DEBRIS ( LEAVES, LIMBS) COLLECTION
1. YARD DEBRIS PICKUP
The College Acres Public Works District has a monthly goal for yard debris pickup. Meeting this goal depends on several variables.; available manpower, equipment break downs and volume are just a few of the variables that may keep the District from meeting this goal.
The District reserves the right to determine if yard debris is acceptable for pickup. If yard debris is outside the specifications set forth by the District, the District reserves the right to refuse to remove the debris. If the debris is on the road creating a road hazard or other safety problems, the District can hire a lawn contractor to remove the debris and charge the clean up to the homeowner. If your yard debris pile is out of specification as determined by the Board of Commissioners, a yellow tag will be hung on your door handle explaining why the debris pile will not be picked up by the District. It is then the responsibility of the homeowner to remove the debris pile.
2. RULES FOR YARD DEBRIS PICKUP
The rules for Yard Debris pickup are as follows:(1) No tree limbs thicker than 2 inches in diameter.
(2) No tree limbs longer than 24 inches in length.
(3) Do not place yard debris on the road to create a traffic hazard.
(4) Do not place piles of leaves and limbs near electrical transformers, cable T.V. utility boxes, mail boxes, or fire hydrants.
(5) Do not mix regular garbage with yard debris.
(6) Yard debris (leaves, limbs) does not include mattress , carpets or furniture .There are separate landfills for household garbage, yard debris, and appliances. The landfill will not allow disposal of all items at one location.
Mixed piles of yard debris will not be removed and residents are responsible for disposing of these items. A penalty fee will be charged to the resident if the District must remove these items from the yard.
(7) Tree removal ( including resulting debris) will not be collected by the District. The resident is responsible for disposition of tree removal debris.
Note: If your debris pile blocks the U.S. Mail Service truck, they may not deliver your mail.
Safety and Security
FIRE PROTECTION, SHERIFF PATROLS, STREET LIGHTS.
1. FIRE PROTECTION
Fire Protection is purchased by the District from Aiken Public Safety. District employees are trained to maintain and flush fire hydrants.
2. AIKEN COUNTY SHERIFF PATROLS
Extra neighborhood Sheriff patrols are purchased from Aiken County Sheriffs Department by the District.
The District. conducts Speed checks on Citadel Drive as a service to the District
3. STREET LIGHTS
The maintenance of street lights is done by the Aiken Electric Cooperative.
Repair of street lights should be directed to the Aiken Electric Cooperative.